Privacy Policy

Last Updated: 20 August 2026

Leopards Rock Bush Boutique respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, make an enquiry, subscribe to our mailing list, make a reservation, stay with us or otherwise communicate with us.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

1. Who We Are

Leopards Rock Bush Boutique is a luxury self-catering accommodation establishment situated in Limpopo, South Africa.

For purposes of POPIA, Leopards Rock Bush Boutique is the Responsible Party in respect of personal information collected and processed by us.

Contact details:

Leopards Rock Bush Boutique
4 Giraffe View, Modimolle, Limpopo, 0510
South Africa

Email: [email protected]

2. Personal Information We May Collect

Depending on how you interact with us, we may collect information such as:

  • Your full name

  • Email address

  • Telephone or WhatsApp number

  • Residential or billing information where required

  • Booking and accommodation details

  • Arrival and departure dates

  • Number of guests included in a reservation

  • Names or relevant details of additional guests

  • Payment and transaction information

  • Information you provide when completing an enquiry or contact form

  • Communications between you and Leopards Rock Bush Boutique

  • Marketing and newsletter preferences

  • Reviews, feedback or survey responses

  • Website usage information such as your IP address, browser, device and pages visited

  • Any special requirements that you voluntarily provide to us in connection with your stay

Where sensitive or special personal information is provided to us, we will only process it where reasonably necessary and permitted by law.

3. How We Collect Your Information

We may collect personal information when you:

  • Make a direct booking with us

  • Book through our website

  • Make a booking through a third-party booking platform

  • Contact us by telephone, email or WhatsApp

  • Complete a website enquiry or contact form

  • Subscribe to our mailing list

  • Enter a competition or promotion

  • Communicate with us through social media

  • Stay at Leopards Rock Bush Boutique

  • Provide feedback or leave a review

  • Browse or interact with our website

We may also receive information from booking agents, travel websites, payment providers and other service providers involved in completing your reservation.

4. How We Use Your Information

We may use your personal information to:

  • Process and manage accommodation bookings

  • Confirm, amend or cancel reservations

  • Communicate with you before, during and after your stay

  • Process or verify payments

  • Respond to enquiries

  • Provide guest support and customer service

  • Provide information relating to your booking or stay

  • Maintain administrative, accounting and booking records

  • Improve our accommodation, services and guest experience

  • Maintain the security of our property, guests and systems

  • Comply with legal, regulatory, tax or accounting requirements

  • Prevent fraud, misuse or unlawful activity

  • Send marketing communications where permitted

  • Send promotions, special offers and accommodation updates where you have consented or where otherwise permitted by law

  • Analyse website performance and improve our online services

We will not use your personal information for purposes that are incompatible with the reason for which it was originally collected unless permitted by law.

5. Marketing Communications

If you subscribe to our mailing list or provide the necessary permission, we may contact you regarding:

  • Special accommodation offers

  • Seasonal promotions

  • Last-minute availability

  • Competitions

  • News and updates

  • Exclusive subscriber offers

Marketing communications may be sent by email, SMS, telephone, WhatsApp or other electronic communication where permitted by law.

You may withdraw your consent or unsubscribe from marketing communications at any time by using the unsubscribe option provided in our communications or by contacting us directly.

Where POPIA permits us to communicate with existing customers regarding our own similar services, you will always be provided with a reasonable opportunity to opt out of further marketing.

We do not sell your personal information to third parties for their own marketing purposes.

6. Mailing List and Database Sign-Ups

When you voluntarily join our mailing list or database, we may collect your name, email address, telephone number or other information supplied through the registration form.

By subscribing, you acknowledge that we may use the information you provide to send you relevant communications in accordance with the permissions you have given us.

You may unsubscribe at any time.

7. WhatsApp and Other Messaging Services

If you communicate with us through WhatsApp or another messaging service, certain information may also be processed by the relevant messaging platform in accordance with its own privacy policy.

We may use WhatsApp to respond to enquiries, communicate regarding reservations and, where permitted, send promotional information.

You may request that promotional WhatsApp communications stop at any time.

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to help the website function correctly and to understand how visitors use it.

Cookies may be used for purposes including:

  • Website functionality

  • Remembering preferences

  • Website security

  • Traffic and performance analysis

  • Measuring advertising or marketing performance

  • Improving the user experience

Some cookies are necessary for the website to function, while others may be used only with your consent where required.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

9. Third-Party Booking Platforms

You may choose to book Leopards Rock Bush Boutique through third-party accommodation or travel platforms.

When you use these platforms, they may independently collect and process your personal information according to their own privacy policies.

They may provide us with the information necessary to manage and fulfil your reservation.

We recommend reviewing the privacy policies of any third-party booking platform you use.

10. Payments

Payments may be processed through banks, payment gateways or other secure payment service providers.

Where payment information is processed directly by a third-party payment provider, that provider may process your information in accordance with its own privacy and security policies.

Leopards Rock Bush Boutique will only retain payment-related information that is reasonably necessary for booking administration, accounting, legal or regulatory purposes.

11. When We May Share Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our business or provide our services.

These may include:

  • Booking and reservation platforms

  • Payment processors and financial institutions

  • Website hosting and technology providers

  • Email and communication service providers

  • Accountants, auditors and professional advisers

  • Marketing service providers

  • IT and cybersecurity providers

  • Government authorities or regulators where legally required

Third parties acting on our behalf are expected to process personal information securely and only for the purposes for which it was provided.

We will not sell, rent or trade your personal information.

12. International Processing

Some of the technology, booking, communication or cloud-based services we use may process or store information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is permitted under POPIA and that appropriate safeguards are in place.

13. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for:

  • The purpose for which it was collected

  • Managing our relationship with you

  • Booking and guest administration

  • Accounting and tax requirements

  • Resolving disputes

  • Meeting legal or regulatory obligations

  • Establishing, exercising or defending legal claims

Information that is no longer required will be deleted, destroyed, anonymised or securely disposed of where reasonably practicable and legally permitted.

14. Security of Your Information

We take reasonable and appropriate technical and organisational measures to protect personal information against:

  • Loss

  • Unauthorised access

  • Misuse

  • Alteration

  • Destruction

  • Unauthorised disclosure

While we take reasonable precautions, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a security compromise involving your personal information, we will take the steps required under applicable law.

15. Your Rights Under POPIA

Subject to applicable law, you may have the right to:

  • Ask whether we hold personal information about you

  • Request access to your personal information

  • Request that incorrect or outdated information be corrected

  • Request deletion or destruction of information where legally permitted

  • Object to certain processing of your personal information

  • Withdraw consent where processing is based on consent

  • Object to direct marketing

  • Request that marketing communications stop

  • Lodge a complaint regarding the processing of your personal information

We may need to verify your identity before processing certain requests.

16. Children's Personal Information

Leopards Rock Bush Boutique welcomes families; however, our website and marketing services are not intended to collect personal information directly from children without the involvement of a parent or legal guardian.

Where information about a child is reasonably required for a booking or stay, it should be provided by the child's parent, guardian or other legally authorised person.

We will process children's information only where permitted by applicable law.

17. Third-Party Websites

Our website may contain links to external websites, social media services, booking platforms or other third-party services.

Leopards Rock Bush Boutique is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements.

The latest version will be published on our website together with the date on which it was last updated.

19. Contact Us

If you have questions about this Privacy Policy, would like to exercise your rights under POPIA, or have concerns regarding how your personal information is processed, please contact:

Leopards Rock Bush Boutique

Email: [email protected]

Address:
4 Giraffe View
Modimolle, Limpopo, 0510
South Africa

Please use “Privacy / POPIA Request” as the subject of your email where appropriate.

20. Complaints to the Information Regulator

If you believe that your personal information has been processed in a manner that does not comply with POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa.

Information about complaints, POPIA forms and data-subject rights is available directly from the Information Regulator of South Africa.

© 2026 Leopard's Rock Bush Boutique. All rights reserved.